Terms & conditions.

1. Our store

This online store is operated by BASIC UNIT LLC. These terms explain how we handle shopping requests and confirmed purchases for delivery in United States. Our company and contact information, delivery policy, returns policy and privacy information form part of this information.

2. Quote requests and Stripe invoice payment

Select your products, colours, sizes and quantities, then submit a quote request. No payment is collected with your request. We review requests within one business day and verify availability, discounts, applicable sales tax and delivery timing before emailing a final written quote.

You approve the final products, total and delivery terms by email. We then issue an itemized Stripe invoice. Payment must be completed through the Stripe-hosted invoice page linked in the official invoice email. A request reference is not an order acceptance or payment receipt. The accepted quote and invoice record the agreed purchase; processing begins after the invoice is paid.

Do not send card numbers or security codes by email or through the request form. Check your contact and delivery information and retain the quote, your acceptance and invoice. If an item is unavailable, we will tell you before acceptance. Substitutions require your agreement. If a paid purchase cannot be fulfilled, we will contact you about a solution, including a refund where due. Read our Payment Policy.

3. Prices, promotions & product information

Prices are displayed in US dollars (USD). Standard United States delivery is free. We confirm the full amount, including any applicable tax, before you agree to purchase; no additional charge will be added to a confirmed purchase without your agreement.

Our multi-buy offer gives 10% off every item when you select 3 or more items. Discounted unit prices are rounded to the nearest US cent. Read the complete offer terms for eligibility and refund treatment. The confirmed purchase retains the agreed price and offer even if website prices later change.

Product details, dimensions and size systems are specific to each style. Screen colours may differ from the item. Please use the applicable size guidance and ask us about any detail important to your purchase. This does not limit your rights if the goods do not match their description.

If we identify a genuine pricing or description error before acceptance, we will explain the correction so you can accept it or withdraw your request. We will not substitute goods or charge a revised price without your agreement.

4. Ready-to-wear delivery

We deliver within United States. Order processing takes 1–3 business days after your Stripe invoice is paid. Standard US delivery is estimated at 3–7 business days after dispatch, for a total estimated delivery time of 4–10 business days after your Stripe invoice is paid. Business days exclude weekends and US public holidays. These are estimates, not guaranteed arrival dates.

These are estimates; any known longer lead time will be explained before purchase. We provide tracking at dispatch. Contact us about delays, damage or missing parcels so we can investigate with the carrier. Our responsibility and your rights under United States consumer law remain unchanged. See the delivery policy.

5. Cancellations, returns & refunds

You may withdraw or amend an unaccepted request by contacting us with its reference. After acceptance, contact us promptly about changes or cancellation. If the parcel has already been dispatched, the applicable returns process will apply.

For ready-to-wear items, request a change-of-mind or incorrect-size return or exchange within 30 days of receipt. Bespoke garments follow the separate terms in section 10. Items must meet the unused condition and other requirements in our returns policy. You pay return postage for these returns. Standard delivery of an exchange within United States is free. Exchanges depend on availability.

Approved refunds are processed within 5 business days after the return is received and assessed; bank processing may take longer. Refunds reflect the amount paid for the returned goods, including their allocated discount. These voluntary change-of-mind conditions do not restrict remedies for faulty, incorrect or misdescribed goods.

6. Consumer rights

Nothing in these terms limits any mandatory right or remedy under applicable federal or state law. Contact us about faulty, damaged, incorrect or misdescribed goods. We cover reasonable return costs for confirmed faulty or incorrect goods. Our voluntary 30-day policy does not restrict statutory remedies.

7. Your information & website use

We use your supplied contact details and selected items to handle your request and related customer service. Our privacy information explains collection, storage and access or correction requests. Please provide accurate details and use the website lawfully. Do not submit malicious content or interfere with its operation.

Website material and product brand names may belong to their respective rights holders. Display of a brand identifies the relevant goods and does not imply endorsement or an authorised dealership. External size-guide websites have their own terms and privacy practices.

8. Questions & complaints

Email Contact email: williamqizhi@gmail.com
Contact phone: +1 725-254-8889, including your reference, what happened and the outcome you seek. Please avoid sending unnecessary sensitive information. Registered business address: 2745 Windwood Dr Apt 232, Ann Arbor, MI 48105-1493, United States. This is not an authorized return address.

We will consider the issue and contact you about next steps. If it is unresolved, you may seek assistance from your state consumer protection agency or an appropriate dispute resolution body. These terms do not require you to give up access to statutory remedies.

9. Applicable law & changes

Applicable US federal and state law applies, without restricting any mandatory consumer protections. We may update these terms for future requests and purchases. The date above identifies this version. Changes do not retrospectively alter an accepted purchase without your agreement.